Empowering our people

Our people

It’s our people who make the difference and deliver service excellence, and so it’s vital that we attract, develop and keep the best people, and engage and empower them to deliver our mission, as well as our sustainability goals.

Our mission

“We’ll provide a positive, healthy and safe working environment which facilitates gender equality and economic growth.

We will engage our employees in sustainable ways of working, facilitating flexible working where possible, and encouraging apprenticeships, training and development.”

Our progress

Our sustainability co-ordinators

We have 71 Sustainability Coordinators at our local sites who: drive and sustainability campaigns and activity, help to set and drive local targets e.g. on single use plastics and food waste, engage with local community initiatives. These are voluntary roles taken up by passionate people.

Living wage

89% of our employees are paid above Living Wage Foundation rates. Our employee wage review has shown that the employees whose pay falls below this threshold have their pay significantly boosted by incentives and monthly performance bonuses, which are excluded from LWF calculations. We’ve reviewed the composition of basic versus variable pay; we will assess pay against LWF rules every November and aim to put a plan in place to fill the gaps between current basic pay and LWF rates.

Health and wellbeing

Our focus is on making sure employees know where to find information and access our services on mental health and wellbeing. We’ve launched a confidential Employee Assistance Programme, available to every employee, to help with personal and work-related issues through 24/7 access to professional trained counsellors.

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