FAQs
Who do I contact if I have a query about an order or a delivery?
Please contact your local depot for this. If you are unsure which depot your account is linked to, or if you do not have the contact details, please go to the ‘get in touch‘ page and search using your business postcode.
I’m not a business, can I still be a customer?
As a wholesaler, we only deliver to business customers, and do not offer home deliveries.
If I am not a Bidfood customer, can I register online and place orders straight away?
Yes, if you are a single-site operator and can pay by card, please register for an instant account on this page: https://www.bidfood.co.uk/become-a-customer/
How long should I expect the set-up of my account to take?
If you are a single-site operator and can pay by card, your account set up will be complete within minutes. If you are multi-site operator or wish to speak to a member of our team before getting started, your account should take no more than 48 hours (Mon-Fri excl bank holidays) to set up once the relevant form has been completed.
I have more questions about becoming a customer
Please complete the form at the bottom on the ‘Become a customer‘ page and a member of the team will be in touch to discuss your queries.
Where can I find product prices?
Once your Bidfood Direct account is live, you can find all our product prices by logging in to our online shop
Alternatively, please make contact with your account manager or local depot who can help. Click here to find your nearest depot.
Where do you deliver to?
We deliver to businesses across Great Britain and have over 26 depots offering local support and expertise, as well as a national framework for multi-site customers.
Who can I contact regarding a product query?
You can find all product specifications by logging in to our online shop
Alternatively, our Bidfood Advice Centre holds a wealth of product information, including nutritionals, special dietary requirements and accredited ranges. The Bidfood Advice Centre team can be reached on 0370 3663 000 or by emailing advice_centre@bidfood.co.uk.
How do I hear about the latest promotions?
You can either register for our newsletter and we will email you regular updates, or you can find our most recent Marketplace magazine here.
Please note that promotions will only be available in line with your agreement.
How do I apply for a job at Bidfood?
Visit our jobs website to find out more about what it’s like working here, the kind of roles we cover and what jobs are currently available. The jobs site will also guide you on how to apply for the jobs available.
What are the benefits of working for Bidfood?
On top of becoming part of our fantastic team, we offer great opportunities for development and career progression. In addition to this we offer a generous benefits package which includes 25 days holiday, salary benchmarking, a healthcare cash-back plan, personal accident insurance, special employee discounts on our products, and an exclusive range of over 4,000 high street discounts. Check out our vacancies for any extra benefits specific to individual roles.
How do I make a complaint?
If your complaint is regarding an order, delivery or invoice, you will need to contact the customer service team at your local depot. To find the correct contact details, please enter your postcode in the post code search. If your complaint is not to do with these areas, please complete the contact us form and a member of our team will be in touch.