Date posted: 25/06/2020

Bidfood launches a range of support tools for customers ahead of a much anticipated 4th July

Following the devastating impact Covid-19 has had on the hospitality industry, as restrictions slowly begin to ease, Saturday 4th July has been earmarked as the date for many outlets to re-open their doors to the public.

Bidfood, one of the UK’s leading foodservice providers, has been regularly helping its customers, to keep up to date and understand the potential challenges they are facing, as well as looking at ways to best support them for the much anticipated re-opening of their sites.

Launching as a series of guides, Bidfood’s ‘10 steps to help you get back to business’ has been created with customers front of mind. Designed and produced for certain sectors, the guides are intended to provide customers with step by step advice to help them consider all aspects of going back to business; from how to best utilise your space and adhere to social distancing guidance, to hygiene protocols, managing finances, focusing on customer loyalty, looking after their people and marketing advice.

The first in the series is the Hotel guide which launched earlier this month. As well as this, we’ve launched a seven-step checklist designed in conjunction with the School Food Plan Alliance which is also live. Over the coming weeks we will continue to launch sector specific guides with the next guides in the series being tailored to business and industry  and pub customers.

Another effective way to explore the challenges and hear first-hand from customers, and our own teams, has been through the re-launch of our ‘Talking Food with Bidfood’ podcast series. Aimed to support, drum up discussion, debate and share ideas and solutions to the challenges we’re all currently facing, the podcast explores themes from hygiene measures, to rebuilding consumer confidence and driving footfall. The next in the series, set to air next week, will be considering ways to help establishments get back up and operational in their kitchens.

Discussing supporting customers during these unprecedented times, Gemma Benford, Head of Customer Marketing, said: “Delivering service excellence, making customers lives easier and helping them to grow has never been more important and whilst the landscape is constantly changing, we are working hard at Bidfood to remain agile and adaptable. By putting our customers first, we are making sure that we can get close to them and the challenges they are facing, to understand how best we can support them in the most effective way for their business.

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