Our Stories: Customer service
Our Customer Service team handles and resolves a wide range of customer queries and issues on the phone or via email, and work hard to make sure each interaction is dealt with to the highest of standards.
Read MoreFrom Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialities. We believe in our food, and we know that our people are so very important in our success. Working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.
The National Account administration support team provides day to day support to the Bidfood team of National Account Managers and their customers. As a key member of the team you will be responsible for supporting both internal and external customers, ensuring deadlines are met across all areas within our business.
You will provide administrative support to our national account sales team and your responsibilities will include maintaining and verifying customer contract pricing, organising customer samples and allocations, price list production, and analysis of spreadsheets and data. As one of the main points of contact for our customers, excellent communication skills are essential.
You will work to departments key performance indicators and have regular communication with the national account team. You will have monthly one-to-one meetings with your line manager and national account manager.
Experience in a fast moving, pressurised team environment is essential, together with outstanding interpersonal and organisational skills. You will have proven problem-solving skills with the ability to manage customer service issues effectively.
The proven ability to generate, read and understand sales data is desirable, together with a good attention to detail. Experience of using Excel to an intermediate level is advantageous.
Pension, 25 days holiday pa, healthcare cash plan, personal accident scheme, employee discounts.
To apply, please forward your CV, including the reference RW/506 to: Fay McKenna, Bidfood, Business Support Centre, Salmon Fields, Royton, OL2 6JG or email: faymckenna@bidfood.co.uk
Our Customer Service team handles and resolves a wide range of customer queries and issues on the phone or via email, and work hard to make sure each interaction is dealt with to the highest of standards.
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