I’m Christine, Customer Service Supervisor at our Lee Mill depot. I’ve worked within the Customer Service team for six years and, prior to that, I worked in both Telesales and the Bought Ledger departments.
As a Customer Service Supervisor, my typical day includes speaking to customers, researching credit claims, checking new accounts to make sure a seamless service is provided to them, and checking routes and routing on a daily basis to prevent issues with delivery windows – at Lee Mill we have a high percentage of independent accounts and some of these have preferred delivery windows, so I check each route every morning to make sure we’re going to meet the expectations of our customers.
I constantly strive to make life less complicated in Customer Services – I don’t like to duplicate work, so I’m willing to change the way we do things if it helps us to achieve our goals. Within my role I have the opportunity to look for new and more efficient ways of working that gets to the same end result.
I am also involved with the depot charity committee, helping to secure various prizes from suppliers as well as organising raffles, bake sales and other events. We have a charity of the year that we raise money for through various events and activities such as the Christmas raffle, and producing a charity calendar which is something we organised towards the end of 2017.
For anyone looking to join Bidfood, I’d say it’s a great place to work. We are always really busy but when we have spare moment, we like to have a team laugh!
I love my job because no two days are the same, so myself and my team are never bored. I can talk the hind legs off a donkey so this job is perfect for me!