There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood Catering Equipment is a leading catering equipment business and the preferred supplier for thousands of customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.

Bristol Catering Services Depot is committed to providing the highest level of service to our customers and our Customer Services Team now has an opening for a part time Customer Service Advisor As part of the Customer Services Team you will be responsible for:

Effective handling of inbound / outbound calls and emails to give the Customer a positive experience when contacting Bidfood.

• Handling customer comments with care so that the customer feels that their issue has been acknowledged and will be dealt with satisfactorily.
• To instigate the appropriate service failure recovery process in order to minimise negative perception of service quality.
• Providing commercially viable solutions to service issues within agreed parameters or to escalate issues outside these parameters when appropriate so that the best solution possible is given to the customer.
• To log all calls on the Reflex call log program to ensure that all the details of the issue are recorded accurately and quickly to enable the depot to conduct a thorough investigation.
• To action and manage administrative duties as directed in order to ensure customers receive the necessary level of care.

To be successful at the role you will need:

• To have excellent communication skills, including active listening and effective questioning and negotiating techniques whilst maintaining a professional and friendly approach at all times.
• To be competent and confident with IT, including Microsoft Office Suite.
• To be resilient with an ability to multitask and work under pressure, whilst also paying attention to detail.

Hours of work are Monday to Friday 8.30am to 4.30pm (37.5 hours a week)

Benefits

Pension, 25 days holiday pa, healthcare cash plan, personal accident scheme, employee discounts.

Apply

To apply, please complete an application form which can be collected at the depot, or send your CV with a covering letter, including the reference AP/3062 to: Neil Adams, Customer Services Manager neiladams@bidfood.co.uk Unit 6 Whitby Road Bristol BS43QF