Job Details

  • Reference No.LW/1522
  • DepartmentNCC & Customer Services
  • Hours per Week40
  • LocationPaddock Wood
  • Grade6
  • Reporting toNCC & Customer Services Manager
  • Closing Date11/09/2017 12:00 am
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Customer Service Team Leader – Paddock Wood

Bidfood is a leading wholesale food distributor and the preferred supply partner for over 60,000 customers across the UK.
You will assist in the management, motivation and development of the National Call Centre and customer services team, leading by example to ensure that the whole team achieve and maintain the highest standards of customer service and sales.

A proven track record of Customer Services and some experience of sales, as although initially this role will be responsible for Customer Services you will have to cover the other team leader during times of annual leave etc. An understanding of key KPI’s is required, as well as the ability of carry out one to ones, lead team meetings etc.

A good all round understanding and appreciation of customer service is required, with practical experience of handling complaints/queries etc.

You will be happy working in a structured fashion but be looking for innovative ways in which you can solve problems, support colleagues and generally add value to the organisation’s operation and customer service. The successful candidate will be able to bring new ideas to the team, and allow us to develop, drive & deliver continued improvement in the way customer service operates, whilst enhancing our customers experience.

A clear, concise communicator at all levels, you’ll play an influential role with your peers with the vision and business acumen to positively affect the wider commercial business.


Pension, 25 days holiday pa, healthcare cash plan, childcare vouchers, personal accident scheme, employee discounts


To apply, please complete an application form which can be collected at the depot, or send your CV with a covering letter, including the reference LW/1522 to: Emma Boakes, National Call Centre Manager, Bidfood, Transfesa Road, Paddock Wood, Tonbridge, Kent. TN12 6UU

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