Bidfood are a leading wholesale food distributor covering the whole of the UK. We pride ourselves on our close relationships with local suppliers and our ability to offer the best products to our customers. Our flexible infrastructure ensures that we are able to supply the entire Bidfood product range as a “one stop shop” to our customer base throughout the UK whilst striving for and maintaining a positive and inclusive culture.

We are currently recruiting for a talented Customer Services Advisor to join our team at our Slough depot.

 

The role:

This is a key role to the sites success and customer retention focusing on providing effective, timely and high quality services to all our customers.

• You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
• Effectively handle inbound and outbound calls/emails to provide commercially viable solutions to customer service issues within agreed parameters or to escalate issues outside these parameters.
• You will ensure good communication with all departments and take ownership of all aspects of inbound and outbound customer contacts including query resolution and managing service issues.

 

A bit about you:

• Absolutely customer focused!
• You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment.
• Your attention to detail and organisation will be excellent.
• You will be able to think quickly on your feet, enabling the best outcome for all customers
• You will be able to work well under pressure.
• Be driven to find solutions
• Have excellent communication skills

Success in this role will utilise all your influence and impact with colleagues’ right across the depot, to ensure a shared commitment to the highest standards of customer service.

If this is you, we look forward to hearing from you.

 

Benefits

4%/4% matched pension scheme rising to 6%/6% with service, 25 days (plus bank holidays), funded healthcare cash plan for you and your family, digital GP, life assurance, personal accident scheme, employee discounts, employee helpline and counselling, free onsite parking.

 

Apply

To apply, please complete an application form which can be collected at the depot, or send your CV with a covering letter including the reference GB/671 to James Bishenden, Customer Service & Admin Manager

Address: Bidfood, 814 Leigh Road, Slough, SL1 4BD

Email: jamesbishenden@bidfood.co.uk