Job Details

  • Reference No.SC/1854
  • DepartmentCustomer Services
  • Hours per Week37.5
  • LocationWorthing
  • GradeN/A
  • Reporting toMichelle Priestman
  • Closing Date02/07/2018 12:00 am
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Admin & Customer Service Assistant – Worthing

Bidfood is a great place to work and we have permanent opportunities for a Customer Services Executive to become part of the customer service and admin department in our Worthing Depot.

We’re a leading wholesale food distributor covering the whole of the UK, the preferred supply partner for over 60,000 customers and our business is still growing.

What does this mean for you?

It means you can expect an excellent working environment, stability, fantastic development opportunities, and a great salary and benefits package.

We value all our employees and over half of our workforce; have more than 5 years service!

A bit about the role

Every day in our Worthing customer service team is different, the team are multi skilled and you will receive training across all areas of the customer service and administrative functions.

This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgment and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.

You will also manage a range of financial responsibilities including account payments, taking driver money and credit requests, so you’ll need a high degree of financial organisation and accuracy. And your proactive and collaborative nature will ensure you can take on and resolve and other administration requirements that arise.

You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.

Success in this role will utilise all your influence and impact with colleague’s right across the depot, to ensure a shared commitment to the highest standards of customer service.

A bit about you

    • Experience of working in a busy Customer Service/Admin department
    • To have a professional telephone manner and excellent communication skills, including active listening and effective questioning techniques.
    • To be competent and confident with IT, including Microsoft Office.
    • To be resilient with an ability to multitask and work under pressure.
    • To have a neat and tidy appearance.

This will be a varied role within the Customer Services Department, covering the hours between 09.00 and 17.00 Monday to Friday.

Apply

To apply, please forward your application and/or CV including the reference SC/1854 to: michellepriestman@bidfood.co.uk

Benefits

Pension, 25 days holiday pa, healthcare cash plan, childcare vouchers, personal accident scheme, employee discounts.

Our Stories: Customer service

Our Customer Service team handles and resolves a wide range of customer queries and issues on the phone or via email, and work hard to make sure each interaction is dealt with to the highest of standards.

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