Service excellence

Our mission is to deliver service excellence, make life easier and help you grow. We understand that your growth is fundamental to ours, and we tailor our proposition and support to your sector and business priorities. We are always exploring new ways of enhancing our service to make sure you know that when you place an order with us, you are in safe hands!

What does service excellence mean to us?

We understand that great service you can rely on is one of the most critical elements you need to run your business effectively.

For us, service excellence starts with employing great people, taking time to learn about your business, and being inspired by the great service you offer to your own customers.

How do we deliver great service?

We’re serious about service, in fact it is our core mission.

Rather than follow the industry trend to centralise logistics, we’ve chosen to stay close to our customers and have invested in an estate that is local, flexible and responsive to your needs, allowing us to offer a truly unique local service.

We’ve added six new sites in the last four years and have redeveloped a seventh. Our most recently opened sites are in Glasgow (spring 2023) and Bedfordshire (autumn 2023), and we have a further site in Worcester planned to open by early 2025.

We also have five customer experience centres across our estate (with two more in development), which provide a great setting for you to get inspired by new products, recipes and innovation!

  • Inspiring you with great food

    Choose from our “best of both” range of over 10,000 leading brands and great quality own brand products that offer fantastic value and competitive prices.

  • Making it easy to order

    Order from us 24/7 – either call your local depot to speak to our award winning telesales team or log onto Bidfood Direct to order online – the price you see, is the price you’ll pay.

  • Getting the details right

    We use voice pick and warehouse management technology in our depots, and driver apps on our vehicles to ensure an efficient and accurate service. And for new customers, our mobilisation team ensure a smooth and hassle-free on-boarding for your business.

  • Ensuring your products arrive in perfect condition

    Working with the very best household and foodservice brands as well as small and medium-sized enterprises, we load your order carefully onto our temperature-controlled vehicles ready to send out to you.

  • Aftercare support – making your life easier

    In addition to local customer services in each depot ready to answer your queries, every customer also has a dedicated account manager. Our industry leading Advice Centre team is also on hand to answer any product queries.

  • Helping your business grow

    We don’t just deliver great food, we also support your growth through industry-leading insights about the latest trends, menu development and advice on the latest legislation that affects you.

We help you keep things simple

Ordering from multiple wholesale food suppliers can be a challenge, it adds time, cost and complexity into your business.​

At Bidfood we do things differently. You can access all the products you need with flexible deliveries, one invoice and one agreement, saving your money, time and de-risking your supply and making life a lot easier!

Technology driven service

To make life easier for you today and in the future, it’s our aim to deliver a market-leading digital customer journey. We have many technology-related projects in progress right now which are focused on enhancing the service we deliver to you and your teams, by:

  • continuously evolving our Bidfood Direct shopping site to help you manage your costs and budgets, allergen and nutritional information when planning your menus
  • giving you access to self-serve platforms that provide you with delivery and order updates, reports, statements, payment information and brochures all in one place
  • enhancing our warehouse management systems, reducing manual processes and streamlining our operations to ensure more efficient delivery of your orders.
Bidfood Direct on a tablet device
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