Our Stories: Customer service
Our Customer Service team handles and resolves a wide range of customer queries and issues on the phone or via email, and work hard to make sure each interaction is dealt with to the highest of standards.
Read MoreYou will have previous experience within a Customer Service environment so understand what is required in order to ensure you and the team deliver exceptional Customer Service. The role you play within the team is essential in ensuring that our NA Customer Service team is the highest performing team, meaning our customers experience is always the best it can be.
You will have a positive attitude and an inquisitive nature, so will always be thinking about what “could be” rather than what has been. You will have a pragmatic approach to problem solving along with the ability to think beyond the obvious resolution. You will be able to adapt to dealing with different situations, as you will be supporting a range of customers – from a Chef at a fine dining restaurant, to home cooks.
You will have exceptional communication skills and will need to be proactive to quickly identify the most effective solution for both our internal and external customers, to ensure we meet their needs, along with continuously identifying any possibilities for the future.
To be successful in this role you will need:
We want someone who has the energy and drive to deliver excellent service to all our Customers. This is an exciting opportunity with huge potential for growth – both individually and as a team.
4%/4% matched pension scheme rising to 6%/6% with service, 25 days (plus bank holidays), funded healthcare cash plan for you and your family, digital GP, life assurance, personal accident scheme, employee discounts, employee helpline and counselling, free onsite parking.
To apply, send your CV with a covering letter, including the reference BI/661 to Clare Yates, Bidfood, Business Support Centre, Langley Road South, Salford, M6 6TZ Or Email: clareyates@bidfood.co.uk
Our Customer Service team handles and resolves a wide range of customer queries and issues on the phone or via email, and work hard to make sure each interaction is dealt with to the highest of standards.
Read More