Customer support is never a ‘one size fits all’. We invest significant time and effort in making sure we understand the sectors our customers operate within, keep aware of government legislation affecting our customers’ businesses and develop our ranges in line with wider food market trends.
We know that our customers’ expectations of us will alway grow, and we continue to ensure our depot infrastructure allows us to be a local supplier with national coverage. We ensure that regional customers work with teams who understand their specific requirements and build relationships at a local level, whilst our national customers benefit from strong central support for their head office teams.
And when it comes to technology, our operational teams are provided with support tools that allow them to do their jobs efficiently and with great accuracy. Our customers benefit from our investment in technology too, through the introduction of our Bidfood Direct shop which offers so much more than just a ‘shopping basket’.
When it comes to CSER, we remain on the front foot. Becoming the first foodservice company to achieve ISO 14001 certification over a decade ago was just the beginning. Our continued efforts through, for example, investing in all new Euro 6 delivery trucks to reduce environmental impact to our partnerships with a significant number of charities and the launch of our plate2planet website, we have never taken our foot of the pedal in this area. It is humbling that our efforts have won us the ‘Green wholesaler of the Year’ FWD award 4 years running (2013, ’14, ’15 and ’16).
Serving up sustainability
Corporate responsibility and sustainability are key to our business strategy and something we try to consider in everything we do. Forward thinking is a key ingredient of our proposition and through our Sustainability Plan we’ve set ourselves clear and challenging targets, which we revisit each year. We feel it is important to deliver our services in the right way, to help our customers grow and to minimise our impact on the environment as much as possible.
plate2planet.co.uk is our initiative dedicated to creating positive change for sustainability in foodservice. plate2planet.co.uk acts as a central hub, bringing organisations together to share best practice, ideas and inspiration within the foodservice sector.
The site offers guidance on everything from regulations to generating savings and achieving zero waste to landfill, with practical resources including handy templates, guides and case studies across foodservice sub sectors, from education to staff catering, making it easy to use and share and to benefit from.
We welcome you to sign up on the site, which also has its own Twitter account, to share your case studies, research, best practice and stories too.