Job Details

  • Reference No.LW/1401
  • DepartmentTelesales
  • Hours per Week37.5
  • LocationUrban foodservice – Paddock Wood
  • GradeUngraded
  • Reporting toTelesales Supervisor
  • Closing Date10/07/2017 12:00 am
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Telesales Executive – Urban Foodservice – Paddock Wood

An exciting opportunity to join our telesales team within an exciting new and growing business.

You will be responsible for building strong customer relationships with new and existing customers and building your customer orders and territory. You will work alongside two of our Business Mangers so good communication and a strong working relationship between you will be key.

A bit about the role

The telesales team forms an essential part of our business by ensuring customer orders are taken in an efficient and professional manner.

You will be responsible for making outbound calls and dealing with incoming calls to take our customers’ normal orders. You will be required to manage your own customer base of existing customers and through careful analysis of on screen data and account statistics, you will help every customer to buy across our product range, selling in new lines, link and gap selling, and maximising customer spend.

We require you to have a key mix of skills and be able to deploy them effectively when needed and in accordance with changing customer demands. Firstly you will need good experience of solving a variety of customer problems, plus an understanding of sales techniques that will enable you to maximise sales opportunities as they arrive.

Finally, you’ll bring the dexterity and organisation needed to effectively and accurately key orders at speed.

You will be expected to work on a 1 in 4 rota covering Sundays (12-5pm) and occasional bank holidays.

A bit about you

You will be a strong and natural communicator and team player; used to working in a busy and challenging environment. You will be motivated, organised, flexible and driven to achieve results whilst building effective working relationships over the telephone.

What we can offer you

  • 25 days holiday
  • Subsidised canteen
  • Free parking
  • Exclusive range of over 4,000 high street discounts
  • Personal accident insurance
  • Healthcare cash plan
  • Training and ongoing development


Pension, 25 days holiday per year (plus public holidays), healthcare cash plan, childcare vouchers, personal accident insurance, employee discounts, free parking.


To apply, please email your CV with a covering letter, including the reference LW/1401, to:
Name and job title: Caroline Buck, Telesales Supervisor

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Our telesellers pride themselves on building great relationships with their customers and making sure they get the right products, deals and pack sizes for their business.

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