Job Details

  • Reference No.LW/1307
  • DepartmentIT – Service Delivery
  • Hours per Week37.5
  • LocationSlough
  • Grade6
  • Reporting toIT Service Delivery Manager
  • Closing Date20/02/2017 11:59 pm
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IT service delivery administrator

As part of the IT Service Delivery team, you will be responsible for IT request fulfilment covering hardware and software, processing & managing chargeable work requests, mobile management and queries, processing starters and leavers from an IT perspective and 3rd party call handling.

You will also play a key part in the IT change management process with co-ordinating change progression through to completion and providing the agenda for weekly meetings. In addition to this you will be integral in assisting with escalated IT issues ensuring they are handled accordingly with resolvers and the business. The ability to communicate effectively at all levels within the business is key to this role.

To be successful in this role, you will need to have:

  • Very strong customer service orientation
  • Strong communication and influencing skills
  • Comfortable with using Microsoft Office packages
  • Excellent organisational skills
  • Flexible – able to change priorities of work depending on business needs
  • Strong problem solving skills with a pragmatic approach to achieving goals
  • Highly self-motivated and directed
  • Ability to absorb new ideas and concepts quickly
  • Good stakeholder management at all levels
  • Ability to effectively prioritise and work in a high-pressure environment

The role will be based in Slough, although occasional travel may be required.

Benefits

Pension, 25 days Holiday pa, Private Healthcare, Childcare Vouchers, Personal Accident Scheme, Employee Discounts

Apply

To apply, send your CV with a covering letter, including the Reference LW/1307 to: Claire Bennett, IT Service Delivery Manager, Bidvest Foodservice, 814 Leigh Road, Slough SL1 4BD or email clairebennett@bidvest.co.uk

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