Job Details

  • Reference No.LW/1471
  • DepartmentAdvice Centre, Technical Services
  • Hours per Week37.5
  • LocationBusiness Support Centre, Slough
  • Gradeungraded
  • Reporting toJohn Mackenzie
  • Closing Date21/08/2017 12:00 am
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Product Information Advisor – Slough

Bidfood is a leading wholesale food distributor and the preferred supply partner for over 60,000 customers across the UK.  We pride ourselves on our ability to provide a wide range of products from a broad range of suppliers.

The Bidfood Technical Services department is part of the Central function and is responsible for ensuring the quality of all Own Brand products, providing administrative support to manage the Quality Control Systems and helping Sales and customers have information about products that they can rely on.

The main purpose of this role includes:

  • Answering the telephone promptly and dealing with any queries in an informative and professional manner.
  • Logging information onto the Support Works System on a daily basis.
  • Ensuring all emails and telephone calls received are processed by the end of each day.
  • Finding solutions to customer enquires when the information is not available within our standard business systems;
  • Produce a variety of ad hoc, weekly and month end reports;
  • In addition to your main duties you will be required to carry out such duties consistent with your status and abilities as the company may from time to time require.

To enable you to carry out this role, you will need:

  • to be comfortable communicating with clarity to customers (internal and external) via phone (up to 50 calls a day received per person, usually) and email (up to 20 a day);
  • experience in food industry an advantage, though not essential, otherwise an interest in food would be desirable;
  • attention to detail;
  • hands on approach, with proven experience of excellent team work;
  • to be able to work to given timeframes and ensure all Key Performance Indicators that are set are then met;
  • use of Microsoft Office packages Excel and Word;
  • to be punctual and reliable.

Benefits

Pension, 25 days’ holiday pa, Healthcare Cash Plan, Childcare Vouchers, Personal Accident Scheme, Employee Discounts

Apply

To apply, please forward your application and/or CV, including reference LW/1471, to: John Mackenzie, Technical Services Department, Bidfood, 814 Leigh Road, SLOUGH, SL1 4BD Or email: JohnMackenzie@bidfood.co.uk

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