Date posted: 25/09/2017

Job Details

  • Reference No.CH/1552
  • DepartmentBury, National Account E-Commerce & Central
  • Hours per Week37.5
  • LocationCFE, Bury
  • Grade6
  • Reporting toNational Account E-Commerce & Central Team Leader
  • Closing Date02/10/2017 12:00 am
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National Account E-Commerce & Central Administrator

The Centre for Excellence is a Sales Support Team providing day to day support to the Bidfood team of National Account Managers & their customers. The role of the Central & E- Commerce Administrator is to support and administer Centre For Excellence processes to ensure that Customer needs are met across range of platforms including E-Commerce and Central functions. You will be responsible for supporting and administrating the CFE processes to meet our customers’ needs across a variety of trading platforms. You will work to the KPI’s set by your line manager and there will also be a requirement to work closely with NA Customer Services.

Some of your duties will include:

  • To undertake all administration and support tasks for Bidfood Direct.
  • Processing samples/allocations.
  • Maintenance of the DWR statistics database.
  • Keying of pricing credits.
  • Processing of all inbound E- Commerce queries and complaints.
  • Preparation and control of the product recall procedure.
  • Provide 1st Level support for all E-Commerce 3rd Party suppliers/issues and escalate accordingly to Etrader via IT self service portal.
  • Processing and Investigation of EDI invoice rejections.
  • Processing and logging of key National Accounts QA complaints.

You should posses a logical approach to problem solving and the ability to see ‘the bigger picture’ would be beneficial. Excellent working knowledge of the Reflex system will be essential along with an intermediate level for all Microsoft packages. Proven experience of resolving customer complaint and service issues is required and previous dealings with 3rd party procurement systems would be advantageous.

You will be required to work 5 out of 6 days Mon – Sat with a rota’d day off. Bank holiday working may be required.

What we can offer you

Pension, 25 days Holiday pa, Healthcare Cash Plan, Childcare Vouchers, Personal Accident Scheme, Employee Discounts

Want to know more?

To apply, please forward your CV, including the reference CH/1552 to: Mark Greenhalgh, Bidfood, Centre For Excellence, Warwick House, Hollinsbrook Way, Castlebrook Business Park, Pilsworth, Bury, BL9 8RR or email:

Our Stories: Field sales and national accounts

Working in a busy sales role, your ability to build rapport with our customers and to build long lasting relationships will contribute to our success, as well as yours.

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