Job Details

  • Reference No.DS/1849
  • DepartmentCustomer Service/ National Account Support
  • Hours per Week40
  • LocationBristol Catering Equipment
  • Grade8
  • Reporting toGeneral Manager
  • Closing Date25/06/2018 12:00 am
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Customer Services Manager – Bristol Catering Equipment

There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood Catering Equipment is a leading catering equipment business and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.

From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every option from kitchen utensils for preparing the food, to tabletop items for setting the scene and adding authenticity to a particular trend. We believe in our products, and we know that our people are so very important in our success. Working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.

This is a broad Customer Service role, focusing on internal and external customer service and support. You will manage and assist with the provision of a comprehensive range of activities to provide the highest service levels that enable us to fulfil our responsibilities to our customers, suppliers and employees and achieve our profit budget.

You will manage, motivate and develop a customer services/ national accounts team, leading by example to ensure that the whole team achieve and maintain the highest standards of administration and customer service.

We are looking for excellent people and management experience in a similar, fast-paced and customer facing environment, where you have constantly driven high standards through attention to detail, process and team development.

You will be happy working in a structured fashion but be looking for innovative ways in which you can solve problems, support colleagues and generally add value to the organisation’s operation and customer service.

A clear, concise communicator at all levels, you’ll play an influential role with your peers with the vision and business acumen to positively affect the wider commercial business.

Benefits

Pension, 25 days holiday pa, healthcare cash plan, childcare vouchers, personal accident scheme, employee discounts.

Apply

To apply, please complete an application form which can be collected at the depot, or send your CV with a covering letter, including the reference DS/1849 to:
Mhairi Asson, General Manager
Address: Bidfood Catering Equipment, Unit6, Whitby Road, Brislington, Bristol, BS4 3QF
Email: mhairiasson@bidfood.co.uk

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Our Customer Service team handles and resolves a wide range of customer queries and issues on the phone or via email, and work hard to make sure each interaction is dealt with to the highest of standards.

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