Job Details

  • Reference No.CH/1605
  • DepartmentAdministration
  • Hours per Week40
  • LocationGateshead
  • GradeUngraded
  • Reporting toAdmin / Customer Service Manager
  • Closing Date13/11/2017 12:00 am
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Customer services executive – Gateshead

Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialties. We believe in our food, and we know that our people are so very important in our success, you’ll not be just a number; you’ll be part of an inspiring team where your views count.

Gateshead is looking for a Customer Services Executive to take ownership and provide the primary point of contact for all customer issues. You will be providing a satisfactory resolution that enhances their experience of dealing with Bidfood.

The job includes:

  • Effective handling of inbound and outbound calls/emails to give the customer a positive experience.
  • Handling quality complaints and to handle with care.
  • Providing viable solutions to service issues for the customer.
  • To log all calls from customers and ensure they are dealt with quickly.
  • To be aware of current TLC customers and make sure they are managed effectively.
  • To liaise regularly with TSEs and BMs to ensure customer accounts are being managed effectively.
  • To action and manage admin duties related to the role.
  • To keep in contact with transport about any issues and keep customers informed of any delays.
  • To manage customer collections.
  • To carry out all processes involved with the service promise.

Key Requirements for job include

  • IT skills.
  • Commercial awareness.
  • Telephone skills.
  • Negotiation skills.
  • Listening skills.
  • Attention to detail.
  • Good communication skills.
  • Conscientious & empathetic.
  • Patient.
  • Ability to work under pressure and be able to work alone and part of a team.

Benefits

Pension, 25 days holiday pa, healthcare cash plan, childcare vouchers, personal accident scheme, employee discounts.

Apply

To apply, please complete an application form which can be collected at the depot, or send your CV with a covering letter, including the reference CH/1605 to: Lorraine Nelson. Admin / Cust Service Manager. Bidfood Green Lane. Felling. Gateshead. Tyne & Wear. NE8 1YQ. or email: lorrainenelson@bidfood.co.uk

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