Date posted: 20/06/2017

Job Details

  • Reference No.LMF/1389
  • DepartmentCustomer service advisor
  • Hours per Week40
  • LocationBicester
  • GradeUngraded
  • Reporting toCustomer Service Excellence Manager
  • Closing Date03/07/2017 12:00 am
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Customer service agent – Bicester

The chances are you’ll have eaten our food, so why not share our success and come and work for us? We’re a great company to work for and are proud of what we do and how we do it!

We’re a leading wholesale food distributor covering the whole of the UK, the preferred supplier for over 60,000 customers and our business is still growing.

What does this mean for you?

It means you can expect an excellent working environment, job security, fantastic development opportunities, and a great salary and benefits package.

A bit about the role

This role will cover 5 days out of 7. Working in a small team of service agents, You will be assigned an area of responsibility for new accounts working closely with our transport team and Bm’s to ensure that we give each and every customer the best possible customer experience along with all our other customers. You will investigate customer complaints and see any through to a conclusion keeping the customer informed along the way. Daily updates on how drivers are progressing and highlighting any concerns to out transport team with particular focus on timed delivery windows

A bit about you

You will enjoy a challenge and care about helping our customers succeed, taking pride in being the point of contact for the depot and enjoy dealing with the many challenges our drivers face each and every day. You will be supportive and want to be the go to person for every department to ensure that we deliver service excellence each and every day putting the customer at the forefront of everything we do.

What we can offer you

  • 25 days holiday
  • Subsidised canteen
  • Free parking
  • Exclusive range of over 4,000 high street discounts
  • Personal accident insurance
  • Healthcare cash plan
  • Pension and life assurance
  • Training and ongoing development as well as free CPC training

Want to know more?

You can apply by sending your CV including the reference LMF/1389 to:
Name and job title: Jacqui McDermott, Customer service excellence manager
Address: Bidfood , Charbridge Way, Bicester, Oxford OX26 4ST or email

Our Stories: Head office and business support

We rely on numerous teams each playing their part to help our depots deliver the best service they can. Join one of our business support teams and you could be making a difference to the way we do business.

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