Job Details

  • Reference No.LMF/1246
  • DepartmentAdministration
  • Hours per Week40
  • LocationBirmingham (Cannock)
  • GradeUngraded
  • Reporting toAmy Collins, customer services supervisor
  • Closing Date27/03/2017 12:00 am
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Customer service advisor

There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidvest Foodservice is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.

From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialities. We believe in our food, and we know that our people are so very important in our success. Working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.

Midlands West Depot is committed to providing the highest level of service to our customers. Customer Services Team have an opening for a Customer Service Advisor.

As part of the Customer Services Team you will be responsible for:

  • Effective handling of inbound / outbound calls and emails to give the Customer a positive experience when contacting Bidvest Foodservice
  • Handling complaints with care so that the customer feels that their issue has been acknowledged and will be dealt with satisfactorily
  • To instigate the appropriate service failure recovery process in order to minimise negative perception of service quality
  • Providing commercially viable solutions to service issues within agreed parameters or to escalate issues outside these parameters when appropriate so that the best solution possible is given to the customer
  • To log all calls on the Reflex call log program to ensure that all the details of the issue are recorded accurately and quickly to enable the depot to conduct a thorough investigation
  • To action and manage administrative duties as directed in order to ensure customers receive the necessary level of care

To be successful at the role you will need:

  • To have excellent communication skills, including active listening and effective questioning and negotiating techniques whilst maintaining a professional and friendly approach at all times.
  • To be competent and confident with IT, including Microsoft Office Suite.
  • To be resilient with an ability to multitask and work under pressure, whilst also paying attention to detail.


Pension, 25 days holiday pa, healthcare cash plan, childcare vouchers, personal accident scheme, employee discounts.


To apply, please complete an application form which can be collected at any Bidvest Foodservice depot, or send your CV with a covering letter, including the reference LMF/1246 to: Amy Collins, Customer Services Supervisor, Bidvest Foodservice, Hickling Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8JH or email /

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