Job Details

  • Reference No.LW/1539
  • DepartmentCustomer Services
  • Hours per Week37.5
  • LocationPaddock Wood
  • Grade6
  • Reporting toNational Call Centre & Customer Services Manager
  • Closing Date16/10/2017 12:00 am
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Customer Service Advisor – Paddock Wood

There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.

From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialities. We believe in our food, and we know that our people are so very important in our success. Working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.

This is a broad customer service role, focusing on internal and external customer service and support. You will be a key member of the Customer Services team supporting our activities to provide the highest service levels that enable us to fulfil our responsibilities to our customers, suppliers and employees and achieve our profit budget.

We are looking for experience in a similar, fast-paced and customer facing environment, where you have constantly delivered to a high standard, and provided first time resolution to our customers. It is also important that you are able to work under pressure, be part of a team and are pro-active.

You will be happy working in a structured fashion but be looking for innovative ways in which you can solve problems, support colleagues and generally add value to the organisation’s operation and customer service.

A clear, concise communicator at all levels, you’ll play an influential role with your peers with the vision and business acumen to positively affect the wider commercial business.


Pension, 25 days holiday pa, healthcare cash plan, childcare vouchers, personal accident scheme, employee discounts.


To apply, please complete an application form which can be collected at the depot, or send your CV with a covering letter, including the reference LW/1539 to: Emma Boakes, National Call Centre & Customer Services Manager, Bidfood, Transfesa Road, Paddock Wood, Tonbridge, TN12 6UU or email:

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