Date posted: 04/05/2021

Job Details

  • Reference No.HT/869
  • DepartmentBusiness Support Centre, Manchester
  • Hours per Week37.5
  • LocationNational Accounts
  • Grade6
  • Reporting toNA Customer Service Team Leader
  • Closing Date24/05/2021 12:00 am
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Customer Service Advisor – Manchester

From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialities. We believe in our food, and we know that our people are so very important in our success. Working for us, you aren’t just a number; you’ll be part of an inspiring team where your views count.

You will have previous experience within a Customer Service environment so understand what is required in order to ensure you and the team deliver exceptional Customer Service. The role you play within the team is essential in ensuring that our NA Customer Service team is the highest performing team, meaning our customers experience is always the best it can be.

You will have a positive attitude and an inquisitive nature, so will always be thinking about what “could be” rather than what has been. You will have a pragmatic approach to problem solving along with the ability to think beyond the obvious resolution. You will be able to adapt to dealing with different situations, as you will be supporting a range of customers – from a Chef at a fine dining restaurant, to home cooks.

You will have exceptional communication skills and will need to be proactive to quickly identify the most effective solution for both our internal and external customers, to ensure we meet their needs, along with continuously identifying any possibilities for the future.

To be successful in this role you will need:

  • Good computer skills – including comprehensive knowledge of reflex
  • Strong verbal and written communication skills
  • Excellent interpersonal skills
  • Positive attitude
  • Flexible approach
  • Ability to work under pressure

We want someone who has the energy and drive to deliver excellent service to all our Customers. This is an exciting opportunity with huge potential for growth – both individually and as a team.


Pension, 25 days holiday per year (plus public holidays), healthcare cash plan, personal accident insurance, employee discounts, free parking.

Who wants to join us?

To apply, send your CV with a covering letter, including the reference HT/869 to Linzi Taylor, Bidfood, Bidfood Business Support Centre, Langley Road South, Manchester, M6 6TZ
Or Email:

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