Job Details

  • Reference No.SC/1859
  • DepartmentAdministration
  • Hours per WeekMon – Fri 9 - 5
  • LocationHarlow
  • Grade6
  • Reporting toCarol Harnetty, Customer Service/Admin Manager
  • Closing Date02/07/2018 12:00 am
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Customer Service Advisor – Harlow

Bidfood is a leading wholesale food distributor and the preferred supply partner for over 60,000 customers across the UK.

We pride ourselves on our ability to provide anything from a teaspoon to a complete catering solution to customers of all sizes, utilising our national structure and the combined expertise of our employees. We provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialities.

The Customer Service team is a small but busy team forming an essential part of the depot in the delivery of excellent customer service.

An opportunity has arisen in this small friendly team for a fixed term contract of one year covering a secondment within the department.

Your duties will include dealing with customer queries via inbound and outbound customer calls, complaint resolution and general administration. Attention to detail is essential along with a flexible approach to work. To be successful in the role you will have an excellent telephone manner and the ability to remain calm in any given situation.

Past experience in a similar role is preferred although not essential. You will need to be able to work well within the team and with other internal departments and confident when working to deadlines.

Benefits

Pension, 25 days holiday pa, healthcare cash plan, childcare vouchers, personal accident scheme, employee discounts.

Apply

To apply, please complete an application form which can be collected at any Bidfood depot, or send your CV with a covering letter, including the reference SC/1859 to Carol Harnetty, Customer Service/Admin Manager, Bidfood, Greenway, Harlow Business Park, Harlow, Essex. CM19 5QB or email carolharnetty@bidfood.co.uk

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Our Customer Service team handles and resolves a wide range of customer queries and issues on the phone or via email, and work hard to make sure each interaction is dealt with to the highest of standards.

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