Job Details

  • Reference No.RW/1476
  • DepartmentWholesale
  • Hours per Week40
  • LocationBasingstoke
  • Grade6
  • Reporting toJames Bishenden – Customer Service & Admin Manager
  • Closing Date30/04/2018 12:00 am
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Customer Service Advisor – Basingstoke

There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.

From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialties. We believe in our food, and we know that our people are so very important in our success. Working for us you’ll not be just a number; you’ll be part of an inspiring team where your views count.

This is a key role, focusing on providing effective, timely and high quality service to all our customers. You will handle and resolve a wide range of customer service issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.

You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organization will be excellent, backed up with strong IT and communication skills.

Success in this role will utilise all your influence and impact with colleague’s right across the depot, to ensure a shared commitment to the highest standards of customer service and complaint resolution.

This role is for Monday to Friday working which will be your normal working pattern however flexibility will be essential due to the nature of the Customer Service environment and some weekend working may be required..
If this is you, we look forward to hearing from you.


Pension, 25 days Holiday pa, Healthcare Cash Plan, Childcare Vouchers, Personal Accident Scheme, Employee Discounts


To apply, please complete an application form which can be collected at the depot or send your CV with a Covering Letter, including reference RW/1710, to: James Bishenden, Customer Service & Admin Manager, Bidfood, Hamilton Close, Basingstoke, Hants, RG21 6YS or email:


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