Job Details

  • Reference No.LW/1476
  • DepartmentWholesale
  • Hours per Week40
  • LocationBasingstoke
  • Gradeungraded
  • Reporting toJames Bishenden – Customer Service & Admin Manager
  • Closing Date21/08/2017 12:00 am
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Customer Service Advisor – Basingstoke

About us

Bidfood is a great place to work and we pride ourselves on our ability to provide anything from a Teaspoon to complete catering solutions to customers of all sizes by utilizing our national structure and the combined expertise of our employees. .

We’re a leading wholesale food distributor covering the whole of the UK, the preferred supply partner for over 60,000 customers and our business is still growing.

What does this mean for you?

It means you can expect an excellent working environment, stability, fantastic development opportunities, and a great salary and benefits package.

We value all our employees and over half of our workforce has more than 5 years service!

A bit about the role

This is a broad role working within the Customer Service & Admin department. The main focus is logging of customer complaints and resolving in a timely manner to the satisfaction of the customer. Liaising with our colleagues in Transport, Telesales and Warehouse to best solve any issue that arises. Excellent communication skills are vital and the ability to think on your feet is also essential for this role. There will also be some administration duties included in this role.

A bit about you

We are looking for a professional person with customer service experience in a similar fast paced, pressurised environment. You will need to meet our high standards through attention to detail and our internal processes. You will possess strong investigation skills, determination and a ‘can do’ attitude with customer satisfaction at the heart of all that you do.


Pension, 25 days Holiday pa, Healthcare Cash Plan, Childcare Vouchers, Personal Accident Scheme, Employee Discounts


To apply, please complete an application form which can be collected at the depot or send your CV with a Covering Letter, including reference LW/1476, to: James Bishenden, Customer Service & Admin Manager, Bidfood, Hamilton Close, Basingstoke, Hants, RG21 6YS or email:



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