Our Stories: Depot back-office and management
Working in one of our depots puts you at the core of our fast-moving business, driving part of a huge behind-the-scenes operation.Read More
There’s every chance you’ll have eaten our food, so why not share our success and come and work for us? Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, ranging from pubs to schools, from restaurants to care homes and everything in between.
From Lands End to John O’Groats, whether our customers want just a teaspoon or a full range of catering supplies, we’ll supply their needs. We work as a team to provide every food option from quality ingredients to finished meals, including a number of own brand ranges as well as all the big brands and regional specialities. We believe in our food, and we know that our people are so very important in our success. Working for us, you’ll not be just a number; you’ll be part of an inspiring team where your views count.
This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will handle and resolve a wide range of customer services issues on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
You’ll also manage a range of financial responsibilities including account payments, credit requests, so you’ll need a high degree of financial organisation and accuracy. In addition, your proactive and collaborative nature will ensure you can take on and resolve any other administration requirements that arise.
You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.
Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.
If this is you, we look forward to hearing from you.
Hours of work will be 4 hours daily, Mon – Fri (08.30 – 12.30) totalling 20hrs per week.
Pension, 25 days holiday pa pro rata, BHols Pro rata, healthcare, cash plan, personal accident scheme, employee discounts.
To apply, please complete an application form which can be collected at the depot, or send your CV with a covering letter, including the reference AP/3029 to:
Name and job title: Vikki Peters Admin & Customer Services Manager
Address: Bidfood, Central Ave, Lee Mill Industrial Estate, PL21 9EW