Bidfood Direct existing customer

Already a Bidfood customer but new to our online shop?

Welcome to Bidfood Direct your online ordering site

Bidfood Direct is our online shop which showcases the entire Bidfood product range. We’re here to make life easier for you by providing up to date nutritional information, cooking instructions and pricing and management reporting, all of which will help you plan and analyse your menus and food and beverage spend.

As an existing customer all you need to do to experience the benefits of Bidfood Direct online is to register via our quick and easy online form here.


Take a look at our Bidfood Direct video below to find out more



It’s easy to get started for existing customers


As a customer of Bidfood it’s easy to get registered. All you need to do is click on the link here to our Bidfood Direct registration page. Don’t worry, your shopping history will be available upon logging in so you can pick up where you left off. You can also use ‘Quick Orders’ to place a quick order of previously purchased products.


User guides

User guides are available to guide you through Bidfood Direct. Find answers to the most asked questions in the FAQ section.


It’s easy to find what you’re looking for

24/7 access

Order any time of day via multiple devices including mobile using the Bidfood Direct app. Use the intelligent search function to refine search to find products to meet allergen and dietary requirements. Search using previous purchases, new products and specials.


Live stock levels

See live stock levels and choose alternatives if required.


Your existing pricing and product information

Live pricing shows your agreed product pricing. View case and split price where available, plus view or download product information, ingredients, allergens and nutritional information.


It’s easy to place and manage your orders

Order forms

Use order forms to create your very own virtual shopping lists. Previous purchase history can also be used for fast set up. You can also create your own order form by importing product codes and sharing order forms across your desired group. Rest assured that with our live uploads functionality you can keep your order forms up to date all the time.



With Bidfood Direct it’s easy to build your basket around your day. For ease of use and peace of mind, items will remain in your basket until you empty it or submit your order. Don’t worry – if you want to you can easily amend your basket before submitting your order. Use ‘Quick entry’ to add additional products in to your basket using the Bidfood product code. You can also save your baskets to order later and to add repeat orders quickly. You’ll also receive a summary to check before final submission of your order.


View orders

You will have visibility of orders placed including a live status. All orders will receive an order confirmation and you can view details of orders placed.


Invoices and reports

It’s easy to view invoices, credits and previous purchases. Plus, you can create and extract reports based on previous purchase activity and carry out group reporting.


Accuracy and traceability of orders

Bidfood Direct will provide an order summary to check order before submitting. For traceability of orders you can add in your own order reference for easy order management A unique web reference order number is visible on orders and invoices.


Don’t just take our word for it…read our customer testimonials below!


“Vic set up all the stores “order templates” over the weekend. We will use them to place orders as from today. The “fix” isn’t as good as the old system IT’S BETTER!!!!! Thank you very much, firstly for listening and understanding and then for your quick response and super resolution.” – Steven Vincent, Multi-User Operator, Wales


“Bidfood have taken time to understand what we are trying to achieve and have been very good at listening and translating that into a solution to be proud of. The team were very supportive and responsive throughout our rollout and provided excellent training material and webinars.” – Steve Deakin, Project Manager


“Bidfood Direct is real step forward for our business as it allows our sites to streamline their order process and have real time insight into stock levels along with complete control over their ordering process. From a management point of view, the ‘at your fingertips’ nature of the reporting allows us to keep a close eye on spend levels and has also allowed us to cease local managers filling in a cumbersome manual reporting tool to give them more time to concentrate on our customers. The support from Bidfood helping us set up order forms has made the transition easy for our units to order online and also helps support buying controls. So far, Bidfood direct is a fantastic benefit to our business.” – Mike Barton, General Manager


“I want to take this opportunity to thank you for all your hard work with the Bidfood direct. As you were aware a couple of years ago I was going to find a new supplier as I found your old online ordering site hard to use, time consuming and at most times unhelpful and as a recent convert from contract catering to in house catering my time was now very precious. But after the hard work you put into my account I persisted with my better knowledge and understanding (plus your pre-set order forms) and found the site much easier. But now………wow. The new online ordering site is absolutely amazing. So much more user friendly with more options to refine your search details enabling you to find stock quicker and easier, as well as the previous order history. It has reduced my time ordering online by half. It is good to be able to see stock levels too and dates of when stock will be back in to be able to make a call as to wait or find alternatives. Your specials and promotions page has been transformed by the fact you can now select categories rather than scroll through pages and pages of stock you wouldn’t use just to find useful items I have even convinced my IT team to install Chrome on my desktop to help me get the best out of your site. Trust me, I will be insisting that any other catering facility we take on will be told this is the site for them! As it is much more user friendly than any other online ordering system I have used in the past.” – Shaun Haynes, Catering Manager


“As you know I love the website after 2 years of complaining about the old one, the fact that I can apply filters for dietary requirements is a fantastic idea with all the new trends and allergens up pops a list of suitable products makes my life so much easier no more scroll, open, read and scroll again, I can check prices instantly and for speed can click previously bought items, better still get someone else to do it for me without causing confusion on which product to buy. So please pass on my thank you I’m a very happy chef who is now a happy shopper.” – Joanne Timperley, Head Chef

Once you’re all signed up take a look at our Bidfood Direct training video which is also available in Bidfood Direct

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Visit Bidfood Direct to place your order.